INFORMATION FOR THE BUYER ABOUT THE RULES OF THE REALIZATION OF ORDERS PLACED BY MEANS OF REMOTE COMMUNICATION
The Client may choose the following forms of payment for the ordered goods:
- traditional transfer to a bank account 87 1160 2202 0000 0002 9069 1069,
- electronic transfer via the imoje external payment system operated by ING Bank Śląski S.A. seated in Katowice.
The right to withdraw from the contract
- The Client, who is a consumer, has the right to withdraw from the sale contract without giving any reason within 14 days from the date of receipt of the goods by sending an appropriate statement in writing to the e-mail address: email@example.com or to the address of the Seller appearing on the sales document (receipt, VAT invoice). The abovementioned right also applies to entrepreneurs who purchase the goods for purposes unrelated to their business activity.
- In the event of withdrawal from the contract, the Client is obliged to return the goods within 14 days from the date of withdrawal from the sale contract. The cost of returning the goods to the Seller shall be covered by the Client.
- The Seller will refund the sale price of the goods together with the delivery costs immediately, but not later than within 14 days from the date of withdrawal by the Client from the sale contract. The Seller will refund the payment to the bank account provided by the Client or will refund the payment using the same method of payment as used by the Client.
- The right to withdraw from the sale contract by the Client is excluded if the subject of the sale contract are non-prefabricated items, manufactured according to the Client’s specifications or dedicated to satisfy his individual needs.
- The goods are covered by the producer’s warranty.
- All information regarding the warranty period is available in the description of the goods.
- The Seller is liable to the consumer if the product has a physical or legal defect (warranty for defects) to the extent specified in the provisions of the Civil Code. The abovementioned right also applies to entrepreneurs who purchase the goods for purposes unrelated to their business activity.
- If the product has a physical or legal defect, the Client has the right to file a complaint.
The Client may submit a complaint of his own choice as follows:
a) orally at the premises of the Seller,
b) by e-mail by sending an e-mail to the following address: firstname.lastname@example.org,
c) by sending a letter to the address of the Seller’s registered office.
- The complaint should contain a description of the defect in the product, the date of purchase of the product, the date on which the defect was found and the request to remove the defect.
- The Client should – unless it infringes the customer’s rights under the sale contract or legal provisions – deliver the defective products to the Seller without undue delay in order to allow the Seller to inspect the product and take other indicated actions to consider the complaint.
- The Seller undertakes to consider the complaint within 14 (fourteen) calendar days from the date of its receipt. The Client will be informed about the way of considering the complaint by e-mail or in writing by registered mail.
- In the event of negative consideration of the complaint or violation of the interests of the Client, the Client may use out-of-court complaint and methods of vindication of claims, such as mediation or an arbitration court. Notwithstanding the above, the Client who is a consumer may ask for help from the municipal (poviat) consumer ombudsman. Information in this regard can be obtained on the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl. The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of the Trade Inspection is available at http://www.uokik.gov.pl. In addition, the Seller informs that there is a possibility of out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts concluded between the consumer and the Seller at the EU level, using the ODR Platform, which is an access point for consumers and entrepreneurs who want out-of-court settlement of disputes covered by the Regulation of the European Parliament and Council (EU) No. 524/2013 of May 21, 2013. The ODR platform operating at http://ec.europa.eu/consumers/odr is an interactive website that can be accessed electronically and free of charge in all official languages Union institutions.
Transport costs priced individually, however, are in the range between £ 100-900 for a pallet unit